Privacy Policy for Chelmsford Web Taxis
Chelmsford Web Taxis (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website chelmsfordwebtaxis.co.uk and our taxi services.
We operate in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and any other applicable laws of the United Kingdom.
1. Information We Collect
We may collect and process the following categories of personal data:
1.1 Information You Provide Directly
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Full name
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Phone number
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Email address
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Pickup and drop-off addresses
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Payment information (if applicable)
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Any additional details you voluntarily provide when booking or contacting us
1.2 Automatically Collected Data
When you visit our website:
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IP address
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Browser type and version
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Device information
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Pages visited and time spent on the site
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Cookies and similar technologies (see Cookies section)
1.3 Information from Third Parties
If you book through third-party partners or platforms, we may receive your booking details from them.
2. How We Use Your Information
We use your personal data to:
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Process bookings and provide taxi services
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Communicate confirmations, updates, and customer support
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Improve website functionality and user experience
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Ensure safety, fraud prevention, and security
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Comply with legal and regulatory obligations
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Manage accounts, payments, and billing (if applicable)
3. Legal Basis for Processing
We process personal data based on one or more of the following lawful grounds:
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Contractual necessity – to fulfil your taxi booking
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Legitimate interests – improving services, preventing fraud
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Consent – for marketing communications or cookies (where required)
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Legal obligations – record-keeping and regulatory compliance
4. How We Share Your Information
We may share your data with:
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Licensed taxi drivers assigned to your booking
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Payment processors (if applicable)
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IT support, hosting providers, or analytics services
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Law enforcement or regulatory authorities when legally required
We do not sell or rent your personal data to third parties.
5. Data Retention
We keep your data only for as long as necessary for:
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Providing services
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Legal and accounting requirements
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Resolving disputes
When no longer needed, data is securely deleted or anonymised.
6. Cookies and Tracking Technologies
Our website uses cookies to:
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Improve functionality
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Personalise content
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Analyse traffic
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Enhance booking experience
You can manage or disable cookies through your browser settings.
7. Data Security
We implement organisational and technical measures to protect your data from:
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Unauthorised access
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Loss or misuse
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Alteration or disclosure
However, no internet transmission is completely secure, and users submit data at their own risk.
8. Your Rights Under UK GDPR
You have the right to:
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Access your personal data
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Correct inaccurate information
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Request deletion (where applicable)
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Restrict processing
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Object to processing
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Data portability
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Withdraw consent at any time (for consent-based processing)
To exercise these rights, contact us using the details below.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for their content or privacy practices.
10. Children’s Privacy
Our services are not directed at children under 16. We do not knowingly collect data from minors.
11. Changes to This Privacy Policy
We may update this Privacy Policy occasionally. The latest version will always be posted on our website.
12. Contact Us
If you have any questions or requests about this Privacy Policy or your personal data, please contact us:
Chelmsford Web Taxis
Email: info@chelmsfordwebtaxis.co.uk
Phone: 01245200594
Website: chelmsfordwebtaxis.co.uk
Address: 2 Grange court wood ,street chelmsford Essex